References
Jane Lockwood
in English
Xwith Ryder, N. , Gregorio, S. , Cook, B. , Ramos, L. (2016)., Dealing with angry Western customers in Asian call centres: a cultural divide?, in L. Pickering, E. Friginal & S. Staples (eds.), Talking at work, Basingstoke, Palgrave Macmillan, pp. 155-178.